Our refund and returns policy extends over a span of 20 days. Refund Policy for Scheduled Wānanga and Workshops can be found below. If more than 20 days have transpired since your purchase, regrettably, we are unable to provide a complete refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Software, video game, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refund Policy for Scheduled Wānanga and Workshops
At Native Soul Healing, we are committed to ensuring a transparent and fair refund process for our valued participants attending scheduled wānanga and workshops. Kindly review the following refund policy that governs these specific events:
**1. Refund Eligibility:**
– Refund requests must be submitted within 10 days prior to the scheduled wānanga or workshop date. This timeframe ensures that we can make appropriate arrangements and offer the opportunity to other interested participants.
**2. Non-Refundable Nature:**
– Wānanga and Workshops are considered non-refundable if a refund request is made within 10 days of the scheduled event date or if the event date falls within the 10-day period.
**3. Refund Process:**
– Once we receive your refund request, an acknowledgment email will be sent to confirm its receipt. This email will provide you with a reference for your request.
– Our team will review your request and notify you via email about the approval or rejection of your refund.
**4. Approved Refunds:**
– If your refund request is approved, we will initiate a refund to your original method of payment within a reasonable timeframe.
– Please note that processing times for refunds may vary depending on your payment provider. Contact them directly for more information on their refund processing times.
**5. Denied Refunds:**
– If your refund request is denied, we will provide you with a detailed explanation for the decision. This may include instances where the event date is imminent or falls outside the designated refund window.
**6. Contact Information:**
– For all refund requests or inquiries, please contact us at admin@nativesoulhealing.com . Include your name, event details, and a description of your request for a swift response.
**7. Event Changes and Cancellations:**
– In the rare event that Native Soul Healing needs to cancel or reschedule a wānanga or workshop, participants will be notified promptly. Participants will have the option to transfer their registration to the rescheduled event or request a full refund.
We appreciate your understanding of our refund policy for scheduled wānanga and workshops. This policy ensures fairness and allows us to manage resources effectively to provide the best possible experience for all participants. If you have any questions or concerns, please don’t hesitate to reach out to us. Your satisfaction and engagement are of utmost importance to us.
Last updated: 29/08/2023
**Note:** This refund policy is subject to change. Please refer to the most recent version of this policy on our website at https://www.nativesoulhealing.com/refund-policy.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at admin@nativesoulhealing.com for questions related to refunds and returns.